- Purpose and Scope
This document sets out the responsible gaming policy and player protection framework applicable to Caesar Casino operations in Canada. Gambling is treated as an adult form of entertainment, and a minority of players may experience difficulty controlling their gambling behavior. The responsible gaming framework defines standards, procedures, and resources intended to support safer play and to assist players who require support.
This policy applies to all players accessing Caesar Casino services in Ontario and other Canadian jurisdictions where the platform operates. Players must be 19 years of age or older to participate in gambling activities. Underage gambling is not permitted under any circumstances.
- Core Principles
Responsible gaming is treated as a core component of operational standards and regulatory compliance. The approach is based on three main elements: prevention through education and transparency, protection through player-facing tools and limits, and support through access to professional assistance and self-exclusion mechanisms.
Gambling is not presented as a method to generate income or resolve financial difficulties. Gambling is expected to be treated as entertainment, and players are expected to gamble only with funds they can afford to lose.
- Player Protection Tools
3.1 Limit-Setting Mechanisms
Players may establish limits on their gambling activity. Available limit types include deposit limits, spending limits, and session time limits. Limits may be set or reduced at any time. Requests to increase or remove limits are subject to a mandatory cooling-off period before taking effect.
Players are responsible for monitoring their own activity and for using limit tools in accordance with their personal circumstances. Account history and transaction records are made available to assist players in tracking their gambling behavior.
3.2 Self-Exclusion
Players who wish to restrict their access to Caesar Casino may request self-exclusion for a defined period or on an indefinite basis. Self-exclusion requests must be submitted in writing or through designated account management channels. Once a self-exclusion is active, the player’s account will be suspended, and reasonable steps will be taken to prevent the player from opening new accounts or accessing gambling services during the exclusion period.
Self-exclusion is binding for the duration selected by the player. Requests to terminate self-exclusion before the end of the chosen period will not be granted. Players who self-exclude are also removed from direct marketing communications.
3.3 Cooling-Off and Time-Out Periods
Players may request a temporary suspension of their account through a time-out or cooling-off period. During this period, the account remains closed, and the player cannot place wagers or make deposits. Time-outs are available for durations ranging from 24 hours to several weeks, depending on player preference.
- Information and Transparency
4.1 Game Characteristics and Odds
Information on the rules, odds, and expected return-to-player percentages for gambling activities offered through Caesar Casino is made available. This information is accessible within game interfaces and through support resources. Players are encouraged to review game characteristics before participating.
4.2 Responsible Gaming Messaging
Responsible gaming messages and links to support resources are displayed in prominent locations within the services. These messages remind players to gamble responsibly, to set limits, and to seek help if gambling is no longer enjoyable.
- Underage Gambling Prevention
Access to Caesar Casino is restricted to individuals who are 19 years of age or older in Ontario and in other Canadian jurisdictions where the platform operates. Age verification procedures are used during account registration. Players may be required to submit government-issued identification or other documentation to confirm their age and identity.
Marketing and promotional materials are not directed to individuals under the legal gambling age. Any account found to have been opened by an underage individual will be closed, and funds will be handled in accordance with applicable regulatory requirements.
- Marketing Standards
Marketing and advertising materials are not intended to target vulnerable populations, including minors and individuals who have self-excluded. Gambling is not presented as a solution to financial problems or as a guaranteed source of income.
Players who have self-excluded or who have requested exclusion from marketing communications will not receive promotional offers, newsletters, or other direct marketing materials from Caesar Casino.
- Support Resources and External Assistance
7.1 Problem Gambling Helplines and Organizations
Access to external problem gambling support organizations is provided. Players in Canada may contact the Responsible Gambling Council and other recognized support services for confidential assistance. Contact information for these organizations is available on responsible gaming information pages and within account settings.
Players experiencing gambling-related harm are encouraged to seek professional help. Caesar Casino does not provide counseling or treatment services directly but facilitates referrals to qualified organizations.
7.2 Contact Information for Responsible Gaming Inquiries
Players may contact the responsible gaming team for assistance with limit-setting, self-exclusion, or access to support resources. Inquiries may be directed to [email protected] or by telephone at 855 605 6850.
- Staff Training and Internal Procedures
Staff receive training on responsible gaming principles, indicators of problem gambling, and procedures for assisting players who request support or self-exclusion. Internal protocols are maintained to help ensure that responsible gaming policies are applied consistently and that player requests are processed in a timely manner.
- Regulatory Compliance and Accreditation
Caesar Casino operates in accordance with Ontario gaming regulations and standards established by relevant Canadian authorities. The platform has achieved RG Check accreditation from the Responsible Gambling Council, an independent standard recognized as a benchmark for responsible gambling practices in Canada. This accreditation reflects the maintenance of defined player protection measures and ongoing development of the responsible gaming framework.
RG Check accreditation involves independent evaluation of policies, procedures, staff training, and player-facing tools. Periodic re-evaluation is required to maintain this accreditation.
- Player Responsibilities
Players are responsible for managing their own gambling behavior and for using the tools and resources provided. Players must provide accurate information during registration and must not attempt to circumvent self-exclusion or limit measures by opening multiple accounts or using false identities.
Players who experience difficulty controlling their gambling are expected to utilize self-exclusion, limit-setting tools, or external support services. The company does not monitor individual player behavior in real time and does not intervene in gambling decisions made by players.
- Amendments and Updates
This responsible gaming policy may be amended to reflect changes in regulatory requirements, industry standards, or operational practices. Material changes will be communicated to players through the website or account notifications. Continued use of Caesar Casino services following such changes constitutes acceptance of the updated policy.
- Contact and Further Information
For further information on responsible gaming, player protection tools, or self-exclusion procedures, players may visit the responsible gaming information page or contact the support team using the contact details provided in section 7.2 of this document.